2015 Client Survey - Summary

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HTA Advisory is pleased to share with you the findings from our recent client survey. Here are some of the things we discovered from our clients.

Recently HTA Advisory engaged the services of Adaptive Innovation to complete our first ever client survey. We wish to thank those clients who took the time to complete the survey and congratulate the 20 clients who received a complimentary bottle of wine.

The results will assist HTA in providing a better level of service in the future and we look forward to discussing the results and comments with some of you in more detail over the coming weeks and months.

We wanted to share some of the insights gained and will be looking to share further insights over the coming weeks.

  • 93% of HTA Advisory's clients are from a referral – Thank you!!
  • 95% of you said that overall HTA exceed or far exceeded your expectations, especially relating to:
    • Quality of work, presentation and accessibility of our employees, communication especially responding within 24 hrs of enquiry, trust and proactiveness
    • Compliance of requirement
  • When asked to describe HTA Advisory most responded with: professional, knowledgeable, reliable, forward thinking, trusted advisor, integrity, credible and business practical
  • Many of you said HTA Advisory excels in: being approachable/access/reliability, reporting, communication, knowledge and technical ability

Based on your feedback we have implemented the following action items in the near future

Systems/Technology: Many clients indicated this as being a key concern moving forward and we will provide additional training options for Xero. Our Partner, Troy Townley is championing this and will provide you with more details by the end of the 1st Quarter.

HTA Connections: a few of you have indicated that you want the ability to meet each other to develop connections and grow your business. Our Partner, Tim Hale is taking control of this project and we look forward to sharing additional details in the coming months, including the introduction of networking/collaboration formats in the future.

Growth Advice: Business Advisory continues to be a core part of HTA Advisory, ensuring our advice remains forward thinking, proactive and easy to understand. We will continue to implement new processes and products to provide advice in an easy to understand and beneficial format

Communication: Innovation enables efficiency without losing the human component. Going forward you will be more aware of the HTA team partnerning with you and why. We have also listened to feedback around more l information regarding the economy and the impact on Small Business. We understand the stress that many small business owners experience everyday due to limited information and knowledge and we will be working to share this with you in new and exciting ways in the future.

We again wish to thank Gordon Jenkins and the team at Adaptive Innovation for the wonderful work undertaken in the survey. If you are interested in this for your own business please see the summary below.

Survey your business – how it can align and grow your business?

Adaptive Innovation, one of our clients, assisted in undertaking this survey. They have over 20 years’ experience working with businesses to grow rapidly. The time taken to develop, manage and report on a client survey should not be underestimated. The outcomes have been exceptional for us.

We have partnered with Adaptive Innovation to offer our clients an exclusive service. Adaptive Innovation will construct, manage and report a client survey for your business. The key action items we will include as part of our growth/benchmarking service for you. If you would like to discuss this further please contact us.

Once again we'd like to thank those of you that took the time to complete the survey, we at HTA are continuously looking at ways in which we can improve our service and the feedback you've provided will ensure we are moving in the right direction.


Topics: Insider

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